據悉：此次活(huo)動除了獎(jiang)品(pin)(pin)(pin)豐(feng)厚外，活(huo)動要(yao)求(qiu)也非常特別，活(huo)動要(yao)求(qiu)產(chan)(chan)(chan)品(pin)(pin)(pin)體驗(yan)師使用欣(xin)(xin)旅(lv)(lv)通網(wang)站、旅(lv)(lv)行社助手APP等(deng)(deng)產(chan)(chan)(chan)品(pin)(pin)(pin)，撰寫體驗(yan)報(bao)告(gao)；體驗(yan)報(bao)告(gao)包括反饋問題、參與測試、功(gong)能建議、功(gong)能需求(qiu)等(deng)(deng)；如果(guo)順利(li)成為(wei)產(chan)(chan)(chan)品(pin)(pin)(pin)體驗(yan)師，還將獲(huo)得欣(xin)(xin)欣(xin)(xin)旅(lv)(lv)游網(wang)：免費(fei)享有優先體驗(yan)欣(xin)(xin)欣(xin)(xin)相關產(chan)(chan)(chan)品(pin)(pin)(pin)、獲(huo)得欣(xin)(xin)欣(xin)(xin)產(chan)(chan)(chan)品(pin)(pin)(pin)的內測名(ming)額、提交體驗(yan)報(bao)告(gao)將被優先考慮優先實現等(deng)(deng)特權。

對此，擔任了(le)多年欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)旺(wang)鋪店(dian)(dian)(dian)長(chang)的(de)(de)(de)職業經(jing)(jing)(jing)理(li)人(ren)譚遠(yuan)東通過朋(peng)友圈、微(wei)博、QQ空(kong)間、博客(ke)(ke)等(deng)社交平(ping)臺給(gei)了(le)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)旅(lv)(lv)游(you)(you)網(wang)一(yi)個贊(zan)：欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)，最有(you)潛(qian)力的(de)(de)(de)在線旅(lv)(lv)游(you)(you)平(ping)臺。他分(fen)析(xi)(xi)到，欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)旅(lv)(lv)游(you)(you)網(wang)自上線以(yi)(yi)來，各(ge)個店(dian)(dian)(dian)鋪都(dou)收益喜(xi)人(ren)，但是(shi)(shi)(shi)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)并沒有(you)因(yin)為成(cheng)績好而驕傲或趁機(ji)收取(qu)高的(de)(de)(de)傭金和(he)服(fu)務(wu)費(fei)，而是(shi)(shi)(shi)給(gei)每個店(dian)(dian)(dian)鋪配備專屬客(ke)(ke)服(fu)，除了(le)協助店(dian)(dian)(dian)長(chang)維護日常(chang)運(yun)營外，專屬客(ke)(ke)服(fu)經(jing)(jing)(jing)常(chang)與網(wang)店(dian)(dian)(dian)店(dian)(dian)(dian)長(chang)進行溝通，欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)客(ke)(ke)服(fu)虛心謹慎，一(yi)直(zhi)是(shi)(shi)(shi)非(fei)常(chang)謙虛請教；對網(wang)店(dian)(dian)(dian)店(dian)(dian)(dian)長(chang)反映的(de)(de)(de)問題，欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)技術部(bu)都(dou)能(neng)及時(shi)解答并改進。當(dang)然(ran)，欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)客(ke)(ke)服(fu)同(tong)時(shi)也非(fei)常(chang)“嚴厲”，雖(sui)然(ran)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)旅(lv)(lv)游(you)(you)網(wang)經(jing)(jing)(jing)營的(de)(de)(de)產(chan)(chan)品以(yi)(yi)中高端旅(lv)(lv)游(you)(you)產(chan)(chan)品為主(zhu)，但難免(mian)也會涉(she)及旅(lv)(lv)游(you)(you)糾紛；在處理(li)投訴上，欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)客(ke)(ke)服(fu)總(zong)是(shi)(shi)(shi)首(shou)先從游(you)(you)客(ke)(ke)出發(fa)，根據旅(lv)(lv)游(you)(you)法和(he)合同(tong)資料分(fen)析(xi)(xi)，給(gei)旅(lv)(lv)行社進行指導性意見(jian)，達成(cheng)合理(li)方案，最后總(zong)能(neng)取(qu)得雙贏(ying)的(de)(de)(de)局面。同(tong)時(shi)，欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)對線上的(de)(de)(de)產(chan)(chan)品管理(li)非(fei)常(chang)專業，以(yi)(yi)至(zhi)于欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)網(wang)店(dian)(dian)(dian)的(de)(de)(de)經(jing)(jing)(jing)營非(fei)常(chang)規(gui)范(fan)，網(wang)店(dian)(dian)(dian)店(dian)(dian)(dian)長(chang)們都(dou)不(bu)(bu)敢有(you)絲毫松懈！所(suo)以(yi)(yi)可以(yi)(yi)說(shuo)，欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)欣(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)的(de)(de)(de)發(fa)展，以(yi)(yi)其(qi)謙虛的(de)(de)(de)態(tai)度是(shi)(shi)(shi)分(fen)不(bu)(bu)開的(de)(de)(de)。反觀(guan)其(qi)他平(ping)臺，客(ke)(ke)服(fu)對網(wang)店(dian)(dian)(dian)運(yun)營工作人(ren)員(yuan)愛理(li)不(bu)(bu)理(li)，回復(fu)也是(shi)(shi)(shi)強硬(ying)、遲鈍甚至(zhi)傲慢，專業性更是(shi)(shi)(shi)不(bu)(bu)足。

眾(zhong)多資(zi)深旅(lv)(lv)游(you)人也(ye)紛紛轉發(fa)(fa)并討(tao)論(lun)道：態(tai)度決定(ding)一(yi)(yi)切，在(zai)旅(lv)(lv)游(you)電(dian)商業內，幾大早先發(fa)(fa)展起(qi)來(lai)的(de)(de)(de)(de)電(dian)商都因為服(fu)務費和傭(yong)金(jin)過高(gao)、訂單量下滑、內部管理混亂(luan)而怨聲載道，而欣(xin)(xin)欣(xin)(xin)旅(lv)(lv)游(you)網(wang)能如此謙(qian)虛的(de)(de)(de)(de)問計(ji)于(yu)旅(lv)(lv)行社客(ke)戶，的(de)(de)(de)(de)確在(zai)線旅(lv)(lv)游(you)的(de)(de)(de)(de)一(yi)(yi)道亮麗(li)的(de)(de)(de)(de)風景(jing)線；除(chu)此以(yi)外，欣(xin)(xin)欣(xin)(xin)旅(lv)(lv)游(you)網(wang)對游(you)客(ke)高(gao)度負責，近年來(lai)連續增長(chang)的(de)(de)(de)(de)市場(chang)份額(e)、良好的(de)(de)(de)(de)口碑(bei)和市場(chang)知名度，也(ye)將把(ba)這個新興(xing)的(de)(de)(de)(de)在(zai)線旅(lv)(lv)游(you)平臺推(tui)向了(le)更高(gao)一(yi)(yi)個發(fa)(fa)展階段(duan)。